INDIAN RIVER NATURAL – RETURNS and REFUND POLICY
EVENTS PRE-ORDERS FOR PICK UP
ALL PRE-PAID PRE-ORDERED ITEMS TO BE CONSIDERED FOR REFUND MUST BE CANCELLED 7
BUSINESS DAYS PRIOR TO THE EVENT SALES DATE TO BE ELIGIBLE FOR A FULL REFUND.
CANCELLATION OF ITEMS WITHIN 7 BUSINESS DAYS OF THE EVENT SALES DATE ARE NOT
ELIGIBLE FOR CANCELLATION AND ARE NON-REFUNDABLE.
ORDERS THAT ARE NOT PICKED UP ON THE DAY OF THE SALE ARE NON-REFUNDABLE.
Our policy lasts 30 days. If 30 days have passed since your purchase pick-up date, we are not able to
offer you a refund or exchange. To be eligible for a refund of your returned item it must in the original
packaging and returned only to one of our sales event locations listed on our current schedule. To
complete your return, we require a receipt or proof of purchase. Please do not send your purchase back
in the mail, it will not be accepted. Certain items are non-refundable, those are: NUTS of any kind shelled
or unshelled and RAW HONEY. There are certain situations where only partial refunds are granted: (if
applicable) * If items in your box have already been consumed * If items are damaged through transit
after purchase * If items have not been stored or refrigerated correctly * If items are not the color or shape
desired. Refunds (if applicable) If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment. Late or missing refunds (if
applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your
credit card company, it may take some time before your refund is officially posted. Next contact your
bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still
have not received your refund yet, please contact us at firstname.lastname@example.org. Sale items
(if applicable) Only regular priced items may be refunded, any sale items cannot be refunded. Exchanges
(if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the
same item, please email us at email@example.com
HOME DELIVERY REFUNDS POLICY:
Order Cancellation Policy:
Prepaid pre-orders for home delivery must be cancelled 7 business days prior to shipping to be granted a
full refund. Cancellation of orders within 7 business days prior to the shipping date will not be eligible for
refund. For support email us at firstname.lastname@example.org
Returns & Claims
If you are not satisfied with the quality of your peaches or if they are damaged upon arrival, we will
replace them. UPS will need to pick up the damaged package for insurance purposes, so you must report
the damage within 2 days and save the package.
Indian River Natural guarantees our produce to be fresh upon shipping. We package our peaches
carefully, and will ship a replacement upon proper documentation of damage from the carrier. A copy of
your order receipt will be required as part of the documentation process.
Please email our customer service department if you have a problem with your order at